Having the right support can make all the difference when managing your pipeline. That’s why every Morty user has a dedicated Morty HQ support team, or “pod.” Our latest release includes the Pods view in Hemlock—a new way to see exactly who at Morty HQ is assigned to your account and individual clients.
Why This Matters
Navigating loan processing can be complex, and knowing who to contact for updates, questions, or support is crucial. With Pods View, you now have clear visibility into your dedicated support team—right from your Hemlock dashboard.
What’s New?
✅ See Your Assigned Team at a Glance – Quickly check your dashboard for a list of Morty PSMs, Closers, and Processors assigned to you.
✅ Find Out Who’s Handling Each Client – View a client’s page in Hemlock to see exactly who is working on their loan.
✅ Streamlined Communication – No more guessing who to reach out to—get faster answers and smoother collaboration.
How This Helps You
🔹 Faster Loan Processing – Get direct access to your support team for quicker issue resolution.
🔹 Better Client Management – Stay informed about who’s handling each stage of the loan for a more seamless borrower experience.
🔹 More Transparency & Accountability – Know exactly who’s responsible for what, ensuring a smoother workflow and fewer delays.
By giving you full visibility into your Morty HQ support team, Pods in Hemlock help you work more efficiently, communicate effectively, and keep your loans moving forward.
